TECHNICAL SUPPORT

Support from people who actually play games.

No offshore teams. No scripts. Eastern timezone.
We’re here to solve problems, not read from a manual.

Note: Server completely down? Message us on Discord immediately. We’ll fix it.

Join Discord

Fastest. Usually respond in 30 minutes during the day (9am-midnight). We're in ET so if your server crashes at 3am we'll see it.

Email Support

No ticketing system. Goes straight to us. Under 4 hours response time during business hours.

Technical Expertise

Full-stack support for your infrastructure. If it’s on our servers, we can help you fix it.

Server setup

Plugin debugging

Modpack installation

Performance issues

File management

Technical problems

Billing stuff

Access Control

Check here first for plugin install guides and basic setup. But if you’re stuck, just message us.